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WEBINAR – Digital Engagement for Self-Pay Collections
October 13, 2020 @ 12:00 pm - 1:00 pm
KY HFMA- Digital Engagement for Self-Pay Collections – A Case Study
Jackson Hospital in Montgomery, AL was searching for a way to transition from a traditional patient collection approach to a digital patient engagement strategy that leverages omni- channel communication methods to simplifying patient interactions. Join Jackson Hospital Assistant VP Revenue Cycle David Ralston and Noel Felipe of MedAssist to hear the results of moving to a new digital platform, including greater patient engagement and higher satisfaction, an increase of cash recoveries, a reduction of the cost to collect and decreased bad debt write offs. Jackson Hospital’s digital collection strategy enables patients to engage differently, providing them digital communication options that increase interactions, automate payment collection and streamline financial assistance administration while simultaneously identifying previously undiscovered funding sources using advanced analytics, AI and machine learning.
- October 13, 2020
12:00 pm - 1:00 pm
- HFMA KY